1. What is the usual production time for my order?

Normal production time for most items is 7 working days. Large orders or custom designed pieces can take longer and will be quoted prior to the beginning of production. Please advise us of your specific event date. We will schedule production to allow ample shipping time for you to receive your awards a few days prior to that date. However, delays in artwork approval or shortened production time could result in the need for Priority shipping and/or Priority or Express Service.

2.  What is your Priority and Express Service all about?

We understand that sometimes the need for an award comes up unexpectedly. When that occurs, we are ready, willing and able to help you meet your deadline. In order to maintain our commitment to helping YOU look good, we offer Priority Service and Express Service on many products- complete with personalized engraving and ready for presentation! These premium services are available for the following fees: Priority Service - product will ship the next business day - 20% of entire order. Express Services - products will ship by the second business day - 10% of entire order. Priority and Express Services are subject to availability of inventory and production capacity. Please contact your customer service representative for more details. We'll do everything in our power to make your awards program a success!

3.  I want to include my logo on my awards. Do you accept digital artwork?

Yes, usually with no problems if you provide PC based artwork. Click here for a complete explanation of our artwork requirements.

4.  What other special services do you offer?

Fulfillment Services Want to establish a continuing recognition program but don't want to store a lot of products? We offer complete fulfillment services as part of our customer support program. We can maintain your inventory of awards or gifts and have them personalized and shipped to your offices or event in plenty of time for presentation. Contact your representative for more details! Custom Design Services We maintain a complete art department as one of the most important parts of our customer service. Using our creative resources, we can design and execute an award that will be unique to your organization. Using our vast resources we can produce custom awards for you in many materials. Let us turn your concepts into reality! Contact us today!

5.  How much does engraving or etching cost?

All lettering for every one of our products is included at NO ADDITIONAL COST. Some items (etched marble and crystal for example) may require a Setup Fee, which is indicated with the item pricing. There is typically only one Setup Fee for all items of a common type. For instance, if you ordered five pieces of a crystal vase, only one Setup Fee would apply for all five. This allows you to amortize the cost of each Setup Fee across the total number of awards. Our Setup Fee covers the cost of prepping each item for etching or engraving. Our order form is custom designed to give you the lettering limits for each item in our online catalog. Please contact your customer service representative if you require more than the space provided.

6.  Will I be notified when my order does ship?

Yes, we will email you with notification that your order has shipped, including carrier tracking information

7.  What methods of shipping are available and at what cost?

We will ship your order via UPS Ground service unless otherwise instructed by you at the time of your order. If you want us to use your shipper number please provide this at time of order.

8.  What if my awards arrive damaged or engraved incorrectly?

Your order passes through three Quality Control stations prior to being shipped to you. However, in the event we make an error, we will replace the incorrect piece(s) as quickly as possible at our sole expense. If the error was on your part (i.e. incorrect spelling for a name) we will still replace the incorrect piece(s) as quickly as we can for a nominal fee. Regardless of the nature of the error, we will make every effort to have the corrected awards to you in time for presentation. If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for UPS or FedEx inspection. Please inspect the exterior of your packages carefully upon receipt and report any obvious damage to the courier. In the event of damage, we will assist you in any way possible.

9.  Can I return any items for a refund?

No products may be returned without prior approval from our customer service department. Because of the highly personalized nature of award products, only items received late or incorrect are eligible for refund consideration. Most of our products are not reusable after they have been engraved or etched, though in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion or recipient. Please contact us to discuss this on a case-by-case basis.

10.  What methods of payment do you accept?

We will accept MasterCard, Visa, American Express and Diners Club at time of order. Your card will be charged when the order is placed.

11.  Will you sell or otherwise distribute my email address or other information about me?

We will never willfully sell, trade, rent, disclose, or make available personally identifiable information about you to any third part without first receiving your permission.

12.  I already have an open credit account. How can I complete my order without using a credit card?

After shopping, you will "Check Out". Simply use the "Comments" text box to inform us you would like the order billed to your account. Only persons authorized on the credit application will be allowed to place orders or charges against any account.

13.  Do you have a manufacturer's showroom?

Yes, our showroom is located in St. Louis, Missouri near Lambert Field International Airport.

14.  What if I have more questions?

Please contact your customer service representative for more information.